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  • Salaire : 35 000 - 50 000 €
  • Secteur :
    • Banking & Financial Services
  • Référence : LUB/FY/019027

Description du job

On behalf of a premium service company delivering cross-border life insurance to high profile clients, we are currently recruiting a Customer Support Officer native Norwegian and bilingual English. For this position you have to be dynamic, proactive and demonstrate upper level customer service.

In this role you will have to:

- Be in charge of the customer service for the Northern Countries market
- Contact clients via email or phone to answer queries or retrieve information about their account
- Support managers, colleagues and clients on a daily basis
- Follow and surpass the standards established by the company as regard to the customer service delivery
- Track the policy transactions along their life cycle while insuring proper documents administration management
- Proactively monitor transactions received by internal and external stakeholders
- Fulfilling all job responsibilities while respecting deadlines and the scheduled established by your superior
- Focus on continuous service improvement and suggest ideas to your supervisor to optimize the quality of service delivery
- Perform multitask

Profil recherché

- A first experience in a Customer Support role will be valued.
- You like to overtake challenge and to work in fast-moving environment
- You have professional and clear communication skills and you feel comfortable working with an high profile clientele
- Knowledge of Anti-Money Laundering Regulations is a plus
- Be able to understand clients 'concerns and provide them adequate solutions
- Highly organized and invested in your work
- Fluency in Norwegian and English, other European Languages is a plus